RITE tech Solutions

Privacy Policy

Effective Date: 9.05.2025 RITE tech Solutions ("RITE tech", "we", "us" or "our") is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and all other applicable Australian laws and regulations. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you engage with us—whether on our website, via LinkedIn or other social media platforms, in‑person, by phone, email or any other means. 1. Scope and Application This Policy applies to all personal information collected, held or processed by RITE tech Solutions in Australia. It covers: Our clients and prospective clients; Individuals who interact with us through our website(s), applications, LinkedIn page and other digital channels; Vendors, subcontractors and business partners; Job applicants; and Any other individual whose personal information we handle in the course of providing information‑technology (IT) goods and services. 2. What Is Personal Information? "Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in a material form or not. Examples include your name, address, telephone number, email address, IP address and device identifiers. 3. Personal Information We Collect Depending on your relationship with us, the types of personal information we may collect and hold include (but are not limited to): Category Examples Identity & Contact Data Name, date of birth, job title, employer, postal address, telephone number, email address, LinkedIn profile URL, ABN/ACN. Technical & Usage Data IP address, browser type and version, device identifiers, time‑zone settings, operating system and platform, referral source, pages visited, interactions with our website or LinkedIn page, cookies and similar technologies. Transactional & Service Data Details about the products and services you purchase or enquire about, service tickets, project briefs, billing data, payment histories (note: we do not store complete credit‑card numbers). Marketing & Communications Data Marketing preferences, survey responses, feedback, content of communications with us (emails, messages, recorded calls where applicable). Employment Data (applicants) Résumés/CVs, qualifications, work history, references, right‑to‑work documentation and other information relevant to recruitment. Sensitive Information In limited circumstances and only with consent or where authorised by law, we may collect information such as membership of professional or trade associations, or health information necessary to accommodate workplace adjustments. 4. How We Collect Your Personal Information We collect personal information in a variety of ways, including: Directly from you – when you complete online forms, request a quote, upload content, subscribe to newsletters, engage with our LinkedIn content, attend an event, or otherwise interact with us. Automatically – via cookies, server logs and similar technologies when you visit our website or social media pages. From third parties – such as authorised resellers, industry partners, job‑placement agencies, public sources, credit reporting bodies and analytics providers (e.g., Google Analytics, LinkedIn Insights Tag). Where practicable, you may choose to remain anonymous or use a pseudonym when dealing with us. However, some products or services can only be provided if we can identify you. 5. Purposes for Collecting, Holding and Using Personal Information We collect, hold and use personal information only as reasonably necessary for our business activities, including to: Provide, configure, maintain and improve our IT solutions, managed services and consultancy offerings; Respond to enquiries, provide quotes and manage contracts; Verify identity, process payments and recover debts; Communicate important information, service notices and promotional offers you have opted‑in to receive; Understand website and LinkedIn engagement to enhance user experience and perform analytics and market research; Recruit, assess and manage staff and contractors; Protect our legal interests, comply with regulatory obligations and cooperate with law‑enforcement agencies; and Manage risks, detect and prevent fraud or cyber‑security incidents. 6. Disclosure of Personal Information We may disclose personal information to: Our employees, related entities and controlled affiliates who need the information to perform their duties; Service providers who help us operate our business (including cloud hosting, data‑centre, payment processing, CRM, email, analytics, marketing, courier and professional advisers such as lawyers and auditors); Technology partners and vendors where disclosure is necessary to deliver the products or services you have requested; Regulatory bodies, law‑enforcement agencies or courts when required or authorised by law or to protect our rights; Successors or assignees as part of a merger, acquisition or sale of all or part of our assets; and Other third parties with your explicit consent. Overseas Disclosure Some service providers and related entities are located outside Australia (e.g., in the United States, Singapore, the European Union or other jurisdictions). When we transfer personal information overseas, we take reasonable steps to ensure the overseas recipient does not breach the APPs or is subject to laws and processes that afford comparable protection, or we otherwise obtain your consent. 7. Direct Marketing We may use your personal information to send you promotional messages and information about our services and those of our partners. You can opt‑out at any time by following the unsubscribe instructions in our communications or by contacting us at the details below. 8. Cookies and Tracking Technologies Our websites and LinkedIn page use cookies, pixel tags and similar technologies to recognise your browser or device, personalise content, measure advertising effectiveness and analyse traffic. You can control cookie preferences via your browser settings; however, disabling cookies may affect site functionality. 9. Data Security We employ a range of physical, administrative and technical safeguards designed to protect personal information against loss, misuse, unauthorised access, modification or disclosure. Measures include role‑based access controls, encryption in transit and at rest, secure‑facility access, staff training and regular security testing. 10. Data Retention and Destruction We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, tax, accounting or reporting requirements. When no longer required, information is securely destroyed or de‑identified. 11. Access and Correction You have the right to request access to the personal information we hold about you and to seek correction if you believe it is inaccurate, out‑of‑date, incomplete, irrelevant or misleading. Requests should be made in writing (see Contact Us). We aim to respond within 30 days and may charge a reasonable fee for providing access where permitted by law. 12. Notifiable Data Breaches In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme. 13. Complaints If you have concerns about how we have handled your personal information, please contact us using the details below. We will acknowledge your complaint within two business days and aim to investigate and respond within 30 days. If you remain dissatisfied, you may refer your complaint to the OAIC (www.oaic.gov.au or 1300 363 992). 14. Changes to This Privacy Policy We may update this Policy from time to time to reflect changes in law or our information‑handling practices. The updated version will be posted on our website with a new effective date. We encourage you to review it periodically. 15. Contact Us Privacy Officer – RITE tech SolutionsPostal: [Insert Postal Address]Phone: [Insert Phone Number]Email: privacy@ritetechsolutions.com.au If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer using the details above. © [Year] RITE tech Solutions. All rights reserved.